This Privacy Policy describes how linenq.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at mail@linenq.com.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

• Device information
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  
• Order information
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, PayPal address and etc.), email address, and phone number.

Minors

The Site is not intended for individuals under the age of 14. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information

We may share your personal information with third parties to help us run our business and provide you with the best experience possible. We use third-party service providers to assist us with operating our online store and analyzing customer behavior on our site. 

We may also share your personal information in the following ways:

• Business Services: We may share your information with third parties who provide services to our business, such as website hosting, payment processing, fraud monitoring, and data analysis.
• Promotions and Contests: We may team up with promotional partners to offer products, services, contests, or promotions to our customers and may share your information to personalize your shopping experience.
• Fraud Detection: We may share certain order information and device information with third parties who help us detect and prevent fraudulent transactions.
• Site Optimization: We use device information to improve and optimize our site and assess the success of our marketing and advertising campaigns.
• Aggregation: We and our vendors may aggregate personal information to better understand our customer base, but this information will not personally identify you or any other customer.
• Advertisements: We may work with third-party companies that use tracking technologies to provide tailored advertisements on our behalf and on behalf of other advertisers across the internet. You may opt-out of these advertisements through the links provided.
• Visitor Information: We use third-party services to identify visitors to our website and may share identifiers with these services to learn more about our visitors and reach out to them through other channels.
• Direct Marketing by Third-Party Vendors: Third-party vendors may use your personal information for their own direct marketing purposes.
• Social Media Usage: Your personal information may be disclosed in connection with your social media activity, such as logging into your account from a social media platform.
• Interested Mailings: We may share our postal mailing list with providers of goods and services that may be of interest to you.
• Affiliates: We may share your information with our affiliates, which includes our parent company, subsidiaries, joint venture partners, and any other companies that we control or are under common control with us. We require our affiliates to respect and adhere to this privacy policy.
• Legal Obligations: We may share your Personal Information to comply with applicable laws, regulations, or legal processes, or in response to a valid subpoena, court order, government request, or other legal obligation. We may also disclose your information to protect the rights, property, or safety of our company, our employees, our customers, or others.
• Sale or Merger: In the event that our company is involved in a sale, merger, acquisition, or reorganization, your Personal Information and other data that we have collected as described in this policy may be transferred as a business asset.

Behavioural Advertising

We may use your Personal Information to provide you with personalized ads or marketing communications that we believe may be relevant to your interests. To understand how targeted advertising works, you can visit the educational page of the Network Advertising Initiative ("NAI") at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

If you want to opt-out of targeted advertising, you can do so by following the links provided below:

• Facebook - https://www.facebook.com/settings/?tab=ads
• Google - https://www.google.com/settings/ads/anonymous
• Bing - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You can also opt-out of some of these services by visiting the opt-out portal of the Digital Advertising Alliance at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• For our legitimate interests, which do not override your fundamental rights and freedoms.
  

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

Our processor uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
• Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information. 

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information. 

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us.

Cookie Policy

 

At LINENQ ("LinenQ", "our", "us" or "we"), we operate www.linenq.com and related properties (collectively, the "Websites") which use cookies.

This Cookie Policy explains what cookies are, how we use them, how you can manage cookies used on our Websites, our privacy commitment, and how to contact us if you have any questions.

What are cookies? Cookies are small text files placed on devices that visit our Websites. The cookie 'remembers' the computer or other electronic device during return visits to the Websites and some cookies may collect personal data about you. For general information about cookies, please visit www.allaboutcookies.org.

Our use of cookies We use a variety of types of cookies and other tracking technologies for the following purposes:

• Strictly Necessary Cookies: These are cookies necessary for the performance of our Websites, for example cookies that authenticate users and allow us to offer certain features like account registration.
• Performance Cookies: These cookies collect information about the pages or screens you visit, and other performance metrics. This helps us to improve the way our Websites work, for example, by ensuring that users are finding what they are looking for easily.
• Functionality Cookies: These cookies remember your choices to improve your experience, for example, remembering your username, your language and the region you are in. The aim of these cookies is to provide you with a more personal experience so that you don't have to reset your preferences each time you visit our Websites.
• Targeting and Advertising Cookies: These cookies are often placed by re-targeting and advertising partners, to track your browsing habits so that you can later be shown targeted ads on other websites and apps. We use this information to make our Websites and the advertising displayed on them more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

How to manage cookies on our Websites Most browsers allow you to disable cookies if you would like to. However, if you disable cookies, you may find that you have a less personalized experience on our Websites and that certain parts of our Websites do not work correctly.

To disable cookies via your browser settings, you should follow the instructions given by the publisher of your browser. Each browser is configured differently. For commonly used browsers, instructions are available via the following links:

• Microsoft Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
• Internet Explorer: http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies
• Safari: https://support.apple.com/kb/ph21447?locale=en_US
• Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
• Chrome: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en

If you use different devices, make sure you configure the settings of the corresponding browser according to your preferences.

Except for essential cookies, our session cookie will expire after the browsing session.

Privacy We are committed to using cookies and tracking technologies fairly and in accordance with applicable privacy rights. For more information, please see our Privacy Policy.

Further information If you have any queries relating to this Cookie Policy, please contact us at mail@linenq.com.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. 

Last updated: 15th March 2023