FAQ
Frequently Asked Questions
About LINENQ
Where is LinenQ’s linen made?
All our linen is sourced from Europe and is OEKO-Tex Standard 100 certified .
What does it mean for a product to be OEKO-TEX certified?
OEKO-TEX certification ensures that textile products are free from harmful substances at all stages of production, including raw materials, fibers, yarns, fabrics, and end products. Products that are OEKO-TEX certified are free from allergenic dyes, pesticides, heavy metals, and other harmful substances.
At LinenQ, we are proud to use only OEKO-TEX certified linen in our products. This certification gives our customers peace of mind knowing that our linens are safe, sustainable, and responsibly produced.
What is the eco-friendliness of linen?
Linen is considered eco-friendly because it is a natural fiber that is derived from the flax plant. Flax requires less water and doesn't need pesticides to grow, making it a sustainable crop. Additionally, every part of the flax plant is used to produce various products, such as linen fabrics and linseed oil. Linen can also be recycled and is naturally biodegradable, which adds to its eco-friendliness. Overall, linen is a great choice for those who want to support sustainable and environmentally friendly practices.
Is it possible to see fabrics before making a purchase?
Absolutely! We offer bedding sample swatches, as well as sample swatches for curtains and tablecloths. Our linen swatches showcase all of our latest colors. This way, you can feel and see the fabric before committing to a purchase, ensuring that you are completely satisfied with your choice.
Is worldwide shipping available?
Yes, we offer worldwide delivery through our trusted courier services to ensure safe delivery to your doorstep. For more information on delivery rates and details, please visit our Shipping Policy page.
What are the shipping options and costs to various countries?
- United States: Standard (free) - 3-5 days, Express ($7 USD) - 2-3 days
- Canada: Economy ($8 CAD) - 6-16 business days, Express ($27 CAD) - 3-5 business days
- United Kingdom: Economy (£5 GBP) - 6-17 business days, Express (£17 GBP) - 3-6 business days
- European Union: Economy (€5.70 EUR) - 6-17 business days, Express (€18.70 EUR) - 3-6 business days
- Australia and New Zealand: Economy ($9 AUD) - 10-18 business days, Express ($29 AUD) - 5-11 business days.
What payment methods are accepted by your business?
We accept all major credit cards, including Mastercard, Visa, American Express, and others. In addition, we also accept PayPal, Apple Pay, Google Pay, Amazon Pay, Discover.
Do you offer custom sizes for your products?
Yes, we do offer custom sizes for a variety of our products including bedding, tablecloths, table runners, clothing, and curtains. If you need a specific size that is not listed on our website, simply email us at mail@linenq.com with your request and we will provide you with a quote. Please note that custom orders may require additional production and delivery time.
What is the best way to get in touch with you?
If you have any questions, feel free to drop us a line at mail@linenq.com. We are always delighted to hear from you and will make every effort to respond within 24 hours, but in most cases, we'll get back to you much sooner!
How can I connect with you on social media and online marketplaces?
You can easily find us on Instagram by following this link to our profile: @linenq_official.
Additionally, we have an Etsy shop where you can browse and purchase our products. We regularly update both platforms with new products, promotions, and news, so make sure to follow us and stay up-to-date!
What are the advantages of wearing linen vs cotton during the summer months?
Linen is a highly breathable and absorbent fabric, making it a great choice for staying cool during the summer. It's moisture-wicking properties help to keep you comfortable for longer periods of time. While cotton is also a popular choice, it may not be as effective at keeping you cool as linen. Ultimately, the choice between linen and cotton depends on personal preference and budget.
Orders
What is the estimated time for my order to be delivered?
We strive to process and ship the majority of orders within 1-2 business days. However, please note that during the holiday season, shipping may take longer than usual. It is important to note that our products have two statuses: "ready to ship" and "made to order". Orders with the "ready to ship" status are processed and shipped within 1-2 business days. Orders with the status "made to order" are processed and shipped within 6-14 business days. You can check the processing time for each product on the product page. Once your order is ready, it will be immediately shipped to your destination. For more information about shipping, please refer to our Shipping Policy.
Who is responsible for paying customs and import taxes?
The buyers are responsible for any customs and import taxes that may apply.
Can I cancel my order?
If you wish to cancel your order, please send an email to us at mail@linenq.com. Please note that we cannot cancel orders for items that have already been shipped or customized. We apologize for any inconvenience this may cause.
Do you accept returns and exchanges?
We offer a 14-day return policy for eligible items in their original condition, unworn or unused, with tags and in the original packaging. Buyers are responsible for return shipping costs. Custom products, sale items, and gift cards cannot be returned. For more information, please refer to our Refund Policy
Can you provide details about refund processing time and method?
After our team receives the returned item, we will send a confirmation to your provided email address. The refund will be processed within 10 business days and credited back to your original payment method.
How do I look after my linen?
To keep your LINENQ bedding looking its best, we recommend washing it in lukewarm water (<40°C/104°F) using a gentle machine and mild detergent formulated for delicate fabrics. Avoid using high temperatures. Please also avoid mixing your linens with items made of different materials, and do not use bleach.
For LINENQ clothes, we recommend hanging them to dry immediately after washing.
As for our curtains, we recommend dry cleaning only, as this will help maintain their drape and prevent shrinkage.
When it comes to drying your linens, we encourage you to use hang-drying or air-drying whenever possible, as this is the best method for both your linens and the environment. If you prefer tumble drying, we suggest using low heat and removing your linens while they are still damp. Whenever possible, please lay your linens flat to finish the drying process.
We understand that some people prefer a more polished look for their linens. If you want to iron your LINENQ linens, we recommend doing so while they are still damp, using a mid-hot iron. However, if you prefer a more relaxed look, we recommend skipping the ironing altogether.
How can I check the status of my order?
The most convenient way to check the status of your order is to create a user account on our website. This will give you access to view your order fulfillment status, order history, and save addresses, among other features. Additionally, you can track the shipping of your order by visiting our Order Tracking page.
Wholesale
Is it possible to purchase LinenQ products wholesale?
Yes, if you're a wholesaler interested in buying LinenQ products, please reach out to us at mail@linenq.com for more information.
Is it possible to order linen products with my own branding?
Yes, you can order linen products with your own branding. However, please note that the minimum order for this type of wholesale is 50 units per product. Additionally, we offer the option to store and ship the products directly to your customers from our warehouses in the USA and UK. For more information, please contact us at mail@linenq.com.